Privacy Policy

MarketFox ("we", "our", or "us") operates as a multi-vendor marketplace platform for Shopify stores. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

Information You Provide

• Account information: Name, email address, business name, and contact details when you register or connect your Shopify store.
• Vendor information: Business details, bank account information for payouts, tax identification numbers (PAN, GST), and any information submitted through vendor registration forms.
• Payment information: We do not store full payment card details. Payments are processed by third-party providers (Razorpay, Shopify Payments).
• Communications: Messages you send to our support team.

Information Collected Automatically

• Log data including IP addresses, browser type, pages visited, and timestamps.
• Order and transaction data flowing through your marketplace.
• Shopify store data via the Shopify API as authorised during app installation.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the MarketFox platform.
• Process vendor payouts and generate compliance documents (invoices, TDS certificates).
• Send transactional emails (order notifications, payout confirmations).
• Respond to support requests and improve our service.
• Comply with applicable laws, including GST and TDS requirements under Indian tax law.
• Detect and prevent fraud or abuse.

3. Sharing Your Information

We do not sell your personal information. We may share it with:

• Service providers: Payment processors (Razorpay), email providers, hosting infrastructure, and analytics tools that help us operate the platform.
• Shopify: As required by the Shopify Partner Program and App Store policies.
• Legal obligations: When required by law, court order, or government authority.
• Business transfers: In connection with a merger, acquisition, or sale of assets.

4. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Financial records (orders, payouts, tax documents) are retained for a minimum of 7 years to comply with Indian tax law. You may request deletion of your account data subject to these legal retention requirements.

5. Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, and access controls. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

6. Cookies

We use session cookies essential for platform functionality and authentication. We do not use third-party advertising cookies. You can configure your browser to refuse cookies, but this may affect platform functionality.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention requirements).
• Object to or restrict certain processing.
• Data portability.

To exercise these rights, contact us at apps@brainstream.tech.

8. Shopify App — Data Handling

MarketFox accesses your Shopify store data (products, orders, customers) solely to provide marketplace functionality. We comply with Shopify's API Terms of Service and Partner Program Agreement. GDPR webhooks are handled to process customer data deletion requests from Shopify merchants.

9. Children's Privacy

Our platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our platform. Continued use after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact:

MarketFox (Brainstream Technologies)
Email: apps@brainstream.tech